FAQ'S


WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER?

Your information is confidential and will not be shared with any third party.  We occasionally may need to contact you regarding your stellar order selection

WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?

We will always send an email confirmation. If the email isn’t there, please check your spam or call our customer service team at +1-416-450-4097 or email customercare@orijingold.com Don't forgot to add us to your safe email List.

HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?

As soon as your order leaves our warehouse, we will send you a shipping confirmation email

I RECEIVED AN EMAIL STATING THAT MY ITEM IS ON BACKORDER, WHAT DOES THIS MEAN?

We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. If your items are on backorder it can take 1-2 weeks to receive your item. Of course, this amount of time will vary. You have several options:

  • You can keep your item on backorder and wait till your item is available again.
  • You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged.
  • You can simply cancel that particular item if you don’t want to wait for it or change the order.

WHEN WILL MY BACKORDER ITEM GET SHIPPED?

As soon as we get the item back in our warehouse, you will get an email letting you know your item was shipped.

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?

If you receive an order confirmation email and notice a mistake, please email customercare@orijingold.com.

DO YOU MAKE CUSTOM ORDERS?

Yes!  If there is something you love that we don’t have –  we can make it !

email customercare@orijingold.com to get the process started 

HOW DO I FIND MY RING SIZE?

How to Measure Ring Size: A Ring Size Chart and 2 More Tips | Real Simple

DO YOU HAVE AN ACTUAL STORE I CAN COME VISIT?

No bricks and mortar store for us ! Although we only exist online, there are still tons of ways to stay in touch with us.

HOW CAN I STAY UP TO DATE ON NEW ITEMS BEING RELEASED?

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